Betsafe Customer Service

Good customer service is one of the cornerstones of an online casino’s ability to compete against other companies in the industry. We’re happy to inform you that Betsafe’s customer service is known as one of the best in the industry. The service you will get at Betsafe comes at the same high standard as at other BML Group casinos. This guide will tell you everything worth knowing about the customer service of this particular site. We’ll tell you how to contact Betsafe’s support agents and what’s waiting for you in the FAQ section. We won’t forget to address responsible gaming and how you can exclude or limit yourself. After reading this article, you’ll know all the ins and outs of Betsafe customer service.

Betsafe customer service

Betsafe’s customer service is provided by BML Group, whose portfolio includes many other well-known websites, such as Betsson and NordicBet. The customer service department is brought to you from Malta where the company is also headquartered. Over the years, BML Group has received several awards for the performances of their customer service department, so you’ll be able to enjoy prompt and professional customer service. If you want to contact customer service yourself, you can do so by clicking the small question mark to the right of the top menu. This will take you to the help centre that features an overview of all the contact information and the FAQ. Betsafe’s well-filled FAQ section comes in handy as well as it provides clear answers to a wide range of common questions. The help centre is available on a mobile device and can be accessed 24/7/365.

Betsafe live chat

The most common way to contact us is guaranteed to be Betsafe live chat. This is because it is by far the fastest and most convenient way to contact us. The average response time when chatting is only 30 seconds, which is a top reading. Of course, the wait may be longer if there is enough hurry in customer service. When you contact Betsafe Chat, the first step is to fill in your own information. After that, you can talk to a Scandinavian languages customer service representative and get help immediately. Through chat, you can easily explain your problem or ask your question to a customer service representative, and the answer usually doesn’t take longer than a moment. If a solution is not found immediately via chat, your case will be forwarded to the right department. Once the case has been resolved, Betsafe will contact you by email. The benefits of live chat also include the ability to send attachments to customer service directly through the chat window. This is a really handy feature, for example, when a screenshot captures a problem better than a thousand words. The chat is open around the clock, so even when playing late into the night, you can be sure that help is always very close. It is definitely one of the best aspects of Betsafe customer service.

Betsafe Email

Email is yet another useful alternative to contact customer support. The waiting time for the email service is stated to be 45-60 minutes, which is significantly longer than via live chat, but still a very impressive figure compared to other competitors. Email is a good way to get in touch with customer support when your question or concern requires some extra details or doesn’t need an immediate answer. Betsafe’s email agents can be contacted 24/7 and email is strongly recommended if you need to insert multiple attachments.


Betsafe email and telephone service

The third way to contact Betsafe is by phone, either by calling them or requesting a call back request. Most casinos offer online customer support only so it’s good to come across an operator that gives their visitors the option to contact them by phone as well. Call back requests are often handled within an hour which is pretty impressive. Whether telephone support suits you will mostly depend on your region, time zone, and personal preferences. 

Betsafe FAQ

Before contacting Betsafe, you can always take a look at the comprehensive FAQ section where you may well find the answer to your question. The most popular questions are immediately listed on the front page of the section. Next to them you’ll find a clear menu from which you can choose your own topic and filter accordingly. The entire FAQ section has been translated in different languages, so if you prefer another language than English you might just be lucky enough to find the answer to your question in your native language. In case the FAQ doesn’t offer what you’re looking for you can always contact them via one of the previously mentioned channels: live chat, email, and phone support. 

Closing an account - this is how it works

Betsafe stresses the importance of responsible gaming and is always there to assist you if you feel you have difficulties controlling your gambling behaviour. Betsafe operates internationally with a MGA licence which is issued by one of the most respected gambling authorities in the world. One of their key features is the way they deal with problem gambling. Each casino that holds a MGA licence is required to give their players the chance to pause or close their account. This can be done directly in your online account or alternatively by contacting customer support. Temporarily pausing your account can be done for 24 hours or more, according to your own preferences. If you feel you need guided help because of problem gambling, we advise you to contact Betsafe’s support agents. 

Betsafe responsible gaming

Betsafe stands for responsible gaming which is why players are always encouraged to only play with money they can miss. As part of their responsible gaming programme, users can also set other limits such as time limits, loss limits, and deposit limits. Other responsible gaming tools are available and can be found directly on the Betsafe website. This includes a self-assessment test which is available to help you assess your personal situation and give you a better understanding of the risks of online gambling for you. Direct links to professional institutions that help people part of the risk group are also available.

Betsafe withdrawal

Secure and fast deposits and withdrawals are a vital part of playing at an online casino which is why Betsafe offers a whole range of different payment methods. Some are aimed specifically at certain countries or regions, but most are internationally oriented and used in many countries across the continent. These include e-wallets, prepaid vouchers, debit/credit cards and traditional bank wire transfers. In recent years, e-wallets like Trustly, Skrill, and Neteller have rapidly gained popularity thanks to their low fees and fast speed. Credit cards like Visa and Mastercard can be used too, while most bank accounts can be used for e-banking if you prefer to stick to a traditional bank wire transfers. 


For withdrawals we need to point out the importance of verifying your identity as soon as you have the opportunity as this will significantly speed up the process. Please note that licenced casinos require id-verification due to international Know Your Customer (KYC) and Anti Money Laundering (AML) guidelines. At most casinos this is a one-time process only, so once you are verified you should be able to enjoy instant payouts in the future. 



The minimum withdrawal amount is set at € 20 and an important rule is that you will need to wager the amount at least once before you can withdraw it. For most bonuses this will be more, but the exact playthrough requirements depend on the particular promotion. We therefore recommend you to check the terms and conditions first before you deposit your money. The straightforward Payment Options page gives visitors an overview of the frequently asked questions. Make sure to check out this page to discover more options. 


Betsafe news

The frequently updated news section is a good starting point if you want to keep up with all the latest about Betsafe and what they have to offer. This news section also tells you more about the latest additions to the game assortiment as well as the latest bonuses and promotions while there are lots of useful tips and tricks waiting for you to be discovered. Make sure to check back every once in a while as there is always content available that can be used to make your online gambling experience the best possible experience. 

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